LogePal Media Center
Performance Management Solution : LogePal Media Center
Activeo is the undisputed leader in display solutions in France. With of 70% share of the market, LogePal equips the majority of medium-to-large Contact Centers.
Interfaced with the Cisco and Genesys CTI solutions, as well as with leading ACD’s (Alcatel-Lucent, Avaya, Nortel), LogePal allows the display of ACD and CTI data in customized formats. LogePal technology is based upon the real-time display of strategic information for agents and supervisors, guaranteeing an optimal quality of service and decrease in the number of calls waiting for service.
In addition to display panels, LogePal offers the innovation of workstation desktop displays of tables and graphs (icon-activated windows updated via intranet or Web). The integration of e-technologies allows remote agents and supervisors efficiently to oversee the functioning of the Contact Center, at any moment, from any location. LogePal exploits multiple data sources and proposes a large variety of formats and display colors, always allowing user preferences in the choice of formats and selected data. Key data such as calls waiting, holding time, and service level are always visible.
All LogePal modules communicate IP, combining ease of integration in a standard environment with rapid installation at lowest cost.
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